Privacy Policy

Information We Collect

At solvenatrixa, we collect various types of information to provide you with exceptional financial services and tools. This includes personal information you directly provide to us, such as your name, email address, phone number, and financial details when you create an account or use our services.

We also automatically collect technical information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, pages visited, time spent on our site, and clickstream data. Additionally, we may collect location data when you use our mobile applications, though this is always with your explicit consent.

How We Use Your Information

Service Provision: We use your information primarily to provide, maintain, and improve our financial services. This includes processing transactions, generating financial reports, providing customer support, and personalizing your experience with our tools.

• Processing and managing your financial transactions and account activities
• Providing customer support and responding to your inquiries or requests
• Sending important account notifications, security alerts, and service updates
• Personalizing your experience and recommending relevant financial products
• Conducting security monitoring to protect against fraud and unauthorized access
• Complying with legal obligations and regulatory requirements in Australia
• Improving our services through analytics and user feedback analysis
• Marketing communications about new features or services (with your consent)

Information Sharing and Disclosure

solvenatrixa takes your privacy seriously and only shares your information under specific circumstances. We never sell your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our platform and providing services to you.

These service providers include payment processors, cloud hosting providers, customer support platforms, and security services. All third-party providers are contractually obligated to maintain the confidentiality and security of your information and can only use it for the specific purposes we've authorized.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement comprehensive security measures including industry-standard encryption, secure data transmission protocols, and regular security audits. Our systems are designed with multiple layers of protection to safeguard against unauthorized access, data breaches, and other security threats.

All sensitive financial data is encrypted both in transit and at rest using advanced encryption standards. We regularly update our security protocols and conduct penetration testing to identify and address potential vulnerabilities. Our staff receives ongoing security training and access to your information is strictly limited to those who need it to perform their job functions.

Your Rights and Choices

You have significant control over your personal information and how we use it. Under Australian privacy laws, you have the right to access your personal information, request corrections to inaccurate data, and in certain circumstances, request deletion of your information.

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Obtain your data in a structured, machine-readable format
• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Consent Withdrawal: Withdraw consent for processing where applicable

To exercise any of these rights, please contact our privacy team using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. For active accounts, we typically retain information for the duration of your relationship with us plus seven years to comply with financial record-keeping requirements.

When you close your account or request deletion, we'll securely delete or anonymize your information according to our data retention schedule. However, some information may be retained longer where required by law, for legitimate business purposes, or to resolve disputes.

International Data Transfers

While solvenatrixa primarily operates within Australia, we may occasionally transfer your information to service providers located overseas, particularly in the United States and European Union. When we do so, we ensure appropriate safeguards are in place through contractual arrangements and compliance with international data protection standards.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make significant changes, we'll notify you through your registered email address or by displaying a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the bottom of this policy indicates when the most recent changes were made.